Do you trust your home service provider? The cleaning crew, landscapers, painters, re-modelers, nannys... why, or why not?
When hiring an individual or team to come perform a service or task at your home... you may find yourself concerned with a number of scenarios. What if they steal something? What if they break something? How do I know they won't harm my family, pets or valuables? If they get hurt while working on my house... am I liable?
We at Window Genie completely understand the discomfort many people feel when letting strangers into their home to perform a service. There are quite a few things we do to stand out professionally to let our customers know that we're sending trained, bonded, insured, trustworthy technicians to their homes... still, we're faced with the hard truth that until a customer has you back a few more times, they're going to worry.
We urge all customers to do their homework before hiring any service provider. Customer review sites such as Angie's List allow you to read real reviews from people in your community. It's important to know what to expect when hiring someone to do work in or around your home. Are they bonded & insured? Do they run background checks on their employees? Do they have a reputation for good or bad customer service? When it comes to hiring home service providers... you'll want to weigh the pros and cons aside from who offers the best price in your area.
Window Genie's field technicians undergo background checks, wear photo ID badges and show up in uniform while driving a distinctly wrapped Geniemobile truck to assure customers that when they answer the door... they're letting in a trained, insured Window Genie employee. Many times, your local Genie will email you photos of their team along with your appointment reminder! Our goal is to leave your home a happier, cleaner place than it was when we arrived.
This post was inspired by a recent comment left by one of our customers on a satisfaction survey. While we're extremely happy this customer enjoyed having Window Genie at his house, and we're not surprised that our service technicians are professional and honest... it did remind us that most homeowners remain wary of service providers. It's unfortunate that customers are generally surprised that a service provider such as window cleaners could come by a large amount of money in a home and leave it untouched. We do genuinely appreciate that this customer noticed and acknowledged our professionalism and reached out to his local franchise about it. We take all feedback very seriously and try to use it as best we can to improve our daily customer service. This local franchisee was able to reward his technicians and re-enforce the importance of honesty while in a customer's home... so thank you James from Indianapolis!
So we have to ask... what does it take for you to trust a "stranger" that you invite into your home? What specifically do you look for when hiring help around the house? In an industry highly dependent on reputation, customer referrals and good word of mouth, we're always doing our best to improve every aspect of the customer experience to ensure we're invited back time and time again.